Albania digitalizes all public services

The Albanian Minister for Standards and Services recently announced the closure of 95% of the public service counters by the end of April. Almost all applications and claims, from now on, should be submitted online, and all official documents will be issued electronically as of May 1st 2022.

In the past, only specific public services were available online, via the official government portal “e-Albania”.  Citizens were able to make tax declarations, receive personal/business certificates, and, as of recently, apply for VAT refunds online. Now, the government has enabled online sections for the issuance of any kind of certificates and other public services whilst citizens will also be assisted, online, by a particular Helpdesk for any issue, question, or report regarding these services.

The expected results for such changes, same as for the previous measures, are the elimination of queues at the counters, optimization of public service quality, more accurate monitoring of deadlines and the reduction of any possibility for officials’ corruption or abuse.

It is emphasized that no workplace will be affected from the implementation of the digital services and public officials will continue to offer their services online from state offices. For additional information or assistance by our local advisors please contact our Country Executive, Ms. Drilona Likaj, at our Eurofast office in Albania at

Eurofast is a regional business advisory organization employing local advisors in over 22 cities in South East Europe & the Middle East . The Organisation is uniquely positioned as a one-stop-shop for investors and companies looking for professional services in Tax & Transfer Pricing – Payroll & Employment – Accounting & Audit –Advisory & Corporate. 
Drilona Likaj

Drilona Likaj
Senior Accountant
Eurofast Tirana